Important Travel Update: Airbus A320 (30 November 2025)
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Important Travel Update: Airbus A320 (30 November 2025)
30 November 2025, 8:18 AM
Royal Brunei Airlines (BI) confirms that all BI aircrafts scheduled for commercial services and included in the recent Airbus and European Union Aviation Safety Agency (EASA) directive for mandatory software update have now successfully completed.
Our technical and engineering teams acted swiftly to meet the required deadline ensuring the highest levels of safety and reliability are met.
At Royal Brunei Airlines, safety is our utmost priority. Thank you for your understanding and patience.
For further information and assistance, please contact our 24-hours Customer Service Centre via phone at +6732212222 or, via WhatsApp at +6738383111.
Please be informed transit at Brunei International Airport is currently not permitted. Guests are advised not to make bookings through a multiple city search that require a transit. Guests will not be permitted to board if travel restriction criteria and government approvals are not met. For further information please click here.
Requests for a full refund into a RB credit voucher or rebooking to a new travel date is applicable for all existing or new flights booked for travel until 31 October 2022. This only applies to guests on affected flights. Please contact your nearest RB Customer Service Centre for assistance.
Please note that during this time, print-at-home boarding passes are only available for certain flight departures. Kindly proceed to check-in counters for entry/exit approval verification and boarding pass collection. Check-in counters at the airport open three (3) hours prior to scheduled departure. It is our guests' responsibility to ensure they meet the strict travel criteria and have all appropriate approvals and documentations to enter/depart any country. Without these, RB is not permitted to allow guests to travel inline with international air transport regulations. Visit our Travel Advisory page for more information.
