Make an offer to upgrade to Business Class and experience the best features, services and entertainment for your travels with Royal Brunei
Reaquaint yourself with comfort
Enjoy more space to stretch out and relax in the sky
Cooked to perfection
Enjoy our gourmet cuisine and complimentary beverages before you fly
If you have purchased a confirmed Economy class ticket from Royal Brunei Airlines (RB), you may be eligible for RB Upgrades. This gives you the chance to upgrade to Business class by submitting an offer at your own price. We will inform you if your offer is successful earliest at 96 hours before your flight.
Only flights mentioned in the email or indicated after clicking the invite are eligible for an upgrade.
You will receive an email invitation to make an offer within 48 hours after making your booking.
You can check your eligibility by visiting the RB Upgrade. Enter your booking reference and last name is the fields provided.
Please note that the following bookings are not eligible for RB Upgrades:
No, RB Upgrades are only eligible for confirmed Economy class tickets.
You will then receive a confirmation email of your upgrade offer. Kindly keep this email in case you wish to change or modify your offer. You will not be charged unless your offer is successful.
To submit an offer is free of charge, you are in control of how much you would like to offer and will not be charged unless your offer is successful.
Each sector has a minimum and maximum offer value.
The offer window closes 24 hours before your flight departure. You will be able to submit or modify your offer before this time.
You will be able to check your eligibility at RB Upgrades. If you are eligible, you may proceed to make an offer 24 hours before your flight departure.
Yes, the offer will be for all passengers per booking. If only one (1) passenger on your booking would like to make an offer, please contact RB Call Centre to split the booking.
No, RB Upgrades will only be for seating, food & beverages.
Any additional taxes payable will be displayed separately and the total amount will include additional taxes.
Payment methods accepted are credit card and debit card which include Visa, MasterCard and AMEX.
Your card will only be charged after your offer is made successful.
You can check your eligibility at RB Upgrades. If you are eligible, you may proceed to make an offer 24 hours before your flight departure.
To cancel/change your offer, please go to the confirmation/acknowledgement email and click the modify/cancel link on the sector you wish to cancel.
Yes, you can change the amount by clicking on the change/modify button in your confirmation/acknowledgement email before the offer window closes at 24 hours before departure.
No, RB Upgrades are non-transferrable. Please take note that after a successful offer, your nominated credit/debit card has already been charged.
RB Upgrades are non-transferrable. To change, you must cancel your initial offer and submit a new offer for the changed flight. Please ensure that you can cancel the initial offer 96 hours before your flight departure. Please note that your credit/debit card will only be charged if your offer is successful.
Yes, as long as the offer window of 24 hours before flight is not yet closed.
You will only receive Royal Skies miles based on the original Economy class ticket purchased.
Yes, you will receive an email notification between 96 hours to 24 hours before your flight departure if your offer is successful.
Royal Brunei Airlines will re-accommodate your upgrade to your next eligible flight. If you are not re-accommodated, you will be fully refunded (not including bank charges)
No, your offer amount will be forfeited. Please note that once an offer is successful, your nominated credit/debit card will already be charged.
No, the amount paid for Preferred Seat will be forfeited.
Requests for refunds can be sent to [email protected], attach a scanned copy of the following:
The offer amount will be refunded into your nominated credit/debit card in the currency it was charged. This does not include bank charges.
The following definitions shall apply to this Terms and Conditions:-
“Eligible Passenger” refers to the recipient or passenger/s who have made a booking/s and are eligible to make an offer for RB Upgrades;
“Invitation” refers to an invitation that RB extends to the Eligible Passenger to make an Offer;
“Offer” refers to the amount submitted by the Eligible Passenger for RB Upgrades;
“Nominated Credit or Debit Card” refers to the credit/ debit card used by the Eligible Passenger to make payment;
“Sector” refers to the portion of a journey between two consecutive points in an itinerary;
“Upgrade” refers to an opportunity to upgrade from the cabin class that was originally purchased for travel with RB to one cabin class higher.
Royal Brunei Airlines (hereinafter referred to as “RB”) reserves the right in its absolute discretion and without prior notice to determine, change and not disclose the factors, conditions and rules relating to the eligibility for an RB Upgrades offer, which may vary from time to time. The following shall NOT be eligible for RB Upgrades offer:
Offers are only eligible on flights operated by RB with tickets under the “BI” prefix at the absolute discretion of RB. RB Upgrades is only available on flights, dates and destinations selected by Royal Brunei in its sole and absolute discretion.
Invitation to offer and Making offer
Payment will be charged into Passenger’s Nominated Credit or Debit card upon the following:
Acceptance of offer
Cancellation / Changes of Offer