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Frequently Asked Questions

Seat Selection

What is advance seat selection?

When booking a flight with Royal Brunei Airlines, guests will have the option to select seats in advance. Depending on the fare type, class of travel and Royal Skies membership tier, guests may be required to pay an advance seat selection fee.

If you prefer not to select your seat in advance, you may enjoy complimentary Standard seat selection, from the remaining available seats when online check-in opens 48 hours prior to scheduled flight departure.

Who can purchase advance seats?

Advance seats are sold at a first-come-first-serve basis to guests who have purchased an air ticket on the flight. Anyone is eligible to purchase Preferred and Extra Leg seats located at front rows. However for the purchase of emergency exit rows, guests must meet the health and safety requirements.

For Royal Skies Elite Gold members, you may contact your local Royal Brunei Office to book chargeable seats free of charge for yourself and one of your travelling companions.
For Royal Skies Silver members, you may request for preferred seats free of charge during check-in, subject to seats availability.

Will Preferred Seats and Extra Leg Seats be available on all flights?

Yes, it is available on all Royal Brunei operated flights.

How can I purchase a seat selection in advance?

There are three (3) ways you can purchase a seat selection in advance:

  1. During the booking process – the cost of your seat selection (if applicable) will be added to your total fare in your booking summary.
  2. In Manage My Booking – enter your booking reference and last name, select the seat of your choice and make payment.
  3. Contact your nearest RB Customer Service Centre

Can I use my miles to pay for advance seats?

No, you may not as it is currently not available.

If I have purchased an advance seat, can I still change my seat online?

All seat selection made in advance are non-refundable or transferable to another seat or another flight. If you change to a seat that requires a fee, the amount you paid for your previous selection will not be used to offset your new selection.

However, you can change your seat to Standard seat for free when online check-in opens 48 hours prior to scheduled departure.

I paid for a advance seat. Can I get a refund or transfer the seat if I cancel or make changes to my booking?

If you have cancelled your booking, fee paid for advance seat(s) will be refunded. Please note that cancellations fees apply.
Fees paid are non-refundable and non-transferable.
If you made dates changes to your booking, the fee paid for advance seat is non-refundable and forfeited.

Can I change my seat during online check-in?

Yes, you can.

However, all seat selection made in advance are non-refundable or transferable to another seat or another flight. If you change to a seat that requires a fee, the amount you paid for your previous selection will not be used to offset your new selection. Nevertheless, you can change your seat to Standard seat for free when online check-in opens 48 hours prior to scheduled departure.

I am traveling with an infant. Will I get a Bassinet Seat?

Bassinets are located in the Preferred Seating area. To secure a bassinet seat, you will have to purchase a preferred seat. Bassinets are limited and we recommend contacting your nearest RB office to book a bassinet

Do I have to pay to select my seats in advance?

Guests traveling on Business Class will enjoy complimentary seat selection at all times. RB Flexi fare allows guests to have access to complimentary all seats in advance. For guests purchasing RB Value and RB Saver fares, guests can select seats in advance for a small fee.

Do I have to pay a seat selection fee for each flight if I have multiple flights in my itinerary?

Advance seat selection is dependent on the fare type you choose and for each segment of your trip.

Will I be able to sit on an Emergency Exit Row seat?

The purchase of emergency exit row seats are subjected to strict flight safety guidelines of the Department of Civil Aviation Brunei. Royal Brunei will not hesitate to reassign the seats, without refunding the fee paid, for those who do not meet these guidelines.

Can I change my seat after I've selected one?

All seat selection made in advance are non-refundable or transferable to another seat or another flight. If you change to a seat that requires a fee, the amount you paid for your previous selection will not be used to offset your new selection.

However, you can change your seat to Standard seat for free when online check-in opens 48 hours prior to scheduled departure.

If I upgrade my fare type from RB Saver to RB Flexi, will I be refunded for the advance seat I paid for when I purchased the RB Saver fare?

No, paid seat selections are not refundable.

I've selected my seat in advance, however the aircraft has changed. Will I be allocated the same seat on the new aircraft?

If a similar seat is available, Royal Brunei Airlines will re-accommodate you to that seat on the new aircraft. If we are unable to offer you a similar seat, you will be fully refunded excluding bank charges. Please note that seat numbering may be different on different aircrafts.

I've selected a seat in advance but changed my flight. Do I get to keep my seat on the new flight?

No, all seat selections made in advance are non-transferable and non-refundable. You may select a new seat in advance if you have purchased an eligible fare, subject to seat availability and seat selection conditions of your new itinerary.

I have paid for a seat. Can I get a refund if I cancel my booking?

If you have cancelled your booking, fee paid for the seats will be refunded. Please note that associated booking cancellation fee applies.

I've paid to select a Standard Seat in advance but would like to select a Preferred Seat or Extra Leg Seat instead. Can I top up the difference for this selection?

No, all seat selection made in advance are non-transferable and the amount paid for your previous selection will not be used to offset your new selection. You can, however, select the Preferred Seats at a full fee.

How do the changes to seat selection affect Royal Skies members?

Royal Skies Gold members may select seats, Standard or Preferred Seats, in advance for yourself and one (1) travel companion for free at reservation regardless of the fare type you choose.

Royal Skies Silver members may enjoy complimentary Preferred Seat selection (subject to availability) upon check-in. For Standard Seat, guest may be subjected to advance seat selection fee depending on the fare type you choose.

Royal Skies Blue member may be subject to advance seat selection depending on the fare type you choose.

For Royal Skies Silver and Blue member, if you prefer not to select your seat in advance, you may enjoy complimentary Standard Seat selection from the remaining available seats when online check-in opens 48 hours prior to scheduled departure.

Please note that this function is not available on mobile app check-in

If my Royal Skies status has changed and I'm now eligible to select Standard and/or Preferred seats for free, will I receive refunds for the seats I've purchased from flights I haven't yet flown?

No, all seat selections made in advance are non-refundable and non-transferable.

I've purchased a RB Saver fare and selected a Preferred Seat as a Royal Skies Gold member. However, I've recently been downgraded to Royal Skies Silver where Preferred Seat is payable. Do I get to keep my seat?

Yes, the selected seat will be yours even if your membership expires before the day of departure, as long as you do not make any changes to your seat or booking.

What are the new conditions for seat selection on redemption awards?

Guest who redeem for award ticket and wishes to select seat in advance are subject to a full fee.