Travel Insurance FAQs

Chubb Insurance Australia Limited (ABN 23 001 642 020, Australian Financial Service (AFS) Licence No. 239687) (Chubb) is the insurer and issuer of this product.

Travel Insurance can be purchased via the Royal Brunei Airlines website www.flyroyalbrunei.com for itineraries originating from Australia. An Insurance confirmation email will be sent to you by email immediately after completing payment.

The Travel Insurance provides cover for Trip Cancellation and Amendment Cover, Overseas Medical Emergency Expenses Cover, Trip Delay Cover, Personal Baggage, Valuables, Money and Travel Documents Cover and limited COVID 19 Cover.

For more details and complete list of benefits, please refer to the Chubb Integrated Travel Insurance Combined Product Disclosure Statement (PDS) and Financial Services Guide (FSG) for full terms, conditions and exclusions.

No. Travel Insurance is available to travellers departing from Australia only.

All Covered Persons must be sixty-five (65) years of age or younger on the Issue Date of Your Certificate of Insurance.

Travel Insurance will not be provided for return trip itineraries exceeding 90 days.

Unfortunately, travel insurance cannot be purchased using Flight Award Redemption ticket.

Please contact Chubb to change the corresponding insurance policy by emailing [email protected] or by phone:

Tel: 1800 803 548

Operating Hours: 8:30am – 5:00pm AEST (Monday to Friday, excluding AU public holidays)

Travel Insurance shall commence on the start date indicated on the Certificate of Insurance.

Coverage for the Travel Cancellation benefit is effective upon the issuance of the Certificate of Insurance.

For Overseas One-Way Trip, insurance will terminate upon You leaving the airport terminal upon arrival at Your destination or upon the expiry of the Period of Insurance, whichever is earlier.

For Overseas Return Trip, insurance will terminate upon your arrival back Home in Australia or upon the expiry of the Period of Insurance, whichever is earlier.

There is no coverage for extreme sports, competitive or professional sports.

No, cancellation due to changes in regulations or orders by the overseas government and/or authorities is not covered (including where the border closure or travel warning occurs after the Issue Date).

Please contact Chubb for the policy confirmation email by emailing [email protected] or by phone:

Tel: 1800 803 548

Operating Hours: 8:30am – 5:00pm AEST (Monday to Friday, excluding AU public holidays)

Please contact Chubb before the departure date of the journey to request cancellation of insurance policy. RBA will refund the premium in full within 14 days from the date of cancellation request.

If the journey has commenced, the premium will not be refunded under any circumstances.

For overseas emergency assistance, please call the Chubb Assistance 24-hour hotline on +61 2 8907 5666.

Yes, the policy covers you for the medical expenses incurred overseas and hospital confinement, subject to terms, conditions and exclusions.

Yes, the policy covers for baggage delay, please refer to the Schedule of Benefits within this Policy to confirm the cover and limits for the plan provided.

You can submit a claim online at www.chubbclaims.com.au within 30 days of a claim event or as soon as reasonable practicable.

You can also contact Chubb on 1800 803 548 or email [email protected] for claims enquiries.