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Request for Proposal (RFP) – Customer Service Center Chatbot

Request for Proposal (RFP) – Customer Service Center Chatbot

Request for Proposal (RFP) Overview

Royal Brunei Airlines is inviting proposals from qualified vendors to propose a standalone Customer Service Center Chatbot solution for Royal Brunei Airlines.

 

Objectives:

  • Deliver instant responses to FAQs and common inquiries.
  • Reduce routine calls, emails, and WhatsApp traffic.
  • Enable seamless escalation to live agents when required.

All proposals must be submitted by 31 January 2026, end of day (Brunei Time) to [email protected] with the subject line: RFP – Customer Service Centre Chatbot.

For enquiries, please email [email protected] using the subject line: RFP Enquiry – Customer Service Centre Chatbot.