Become a Royal Skies member
How do I enroll?
Visit http://www.flyRB.com/royalskies, select “Join Now”, complete all required details and click “Submit”. Details of your membership will be emailed to your registered email address.
How do I login to my Royal Skies account?
Enter your email address or membership number and password and select Login. Kindly note that login by email address is only available if your email address is not used in multiple membership accounts. If an email address is used by multiple membership accounts, login by email address will not be available.
I cannot login using my registered email address.
Kindly note that login by email address is only available if your email address is not used in multiple membership accounts. If an email address is used by multiple membership accounts, login by email address will not be available.
Will my membership expire?
Your account will stay active as long as there is a mileage activity in your Royal Skies account within a 36 month period. If there are no activities, the account will become inactive.
Can I enroll my children as Royal Skies member?
Yes, enrollment is open to anyone aged 2 years and above.
My personal details have changed. Do I need to complete a form and send to Royal Skies Service Centre?
No, you may login to your Royal Skies account and select ‘Update Member Profile” to update your personal details.
We advise our members to keep their profile updated to ensure that they receive the latest news and offers.
Can I update my profile name online?
To update your profile name, supporting legal document must be submitted. Please submit the Membership Profile Update form with a copy of your passport biodata page.
I have forgotten my Royal Skies membership number. How do I request for it?
You can request for your Royal Skies membership number online. If you have forgotten your registered email address, kindly contact Royal Skies at [email protected] or at +673 238 7633.
I do not have a password. How do I request for it?
You can reset your password online.
Please follow the steps at Reset Your Password.
If your registered email address is no longer valid, contact Royal Skies at [email protected] or at +673 238 7633.
I just requested for a password reset. How long until I receive the email?
An email will be sent to your email address within the hour. Please check your junk inbox if you do not see in your normal inbox.
Make sure the email address you have provided is the registered email address on the account.
If you have forgotten your registered email address, kindly contact Royal Skies at [email protected] or at +673 238 7633
Will I receive a membership card?
Royal Skies has moved towards a digital platform for membership cards. Please log into your Royal Skies account to download your digital membership card on the member website or RB Travel App.
Will I receive account statements?
Yes, a statement will be emailed to your registered email address every month.
What is the difference between Royal Skies award miles and status miles?
Award miles are the Royal Skies miles available for redemption. Status miles are the total number of miles earned to date toward next tier qualification.
What are service fees?
The valuable services of request for changes to flights, extension of miles and others are available at nominal fees that can be paid in Royal Skies miles or in US dollars (or local currency equivalent).
What is the benefit of being a Royal Skies member?
Please refer to Membership Tiers for detailed member benefit information.