SkyConnect FAQs

1. Turn on Airplane Mode
2. Enable Wi-Fi on your device and connect to “RB_SkyConnect“.
   • Your browser should automatically open and take you to our portal to purchase a session.
   • If the portal does not open, please open your browser and go to rbskyconnect.com
3. Select your preferred flight pass, enter your email address and payment details to complete your purchase. Once done, you’ll be connected.

If you need any help, please chat with our live agents through the RB SkyConnect Portal.

We offer three Wi-Fi passes:

1. Chat Pass (Text Only) – Available on mobile devices only. Not supported on iPads, tablets, or computers.
2. Chat + Browse Pass
3. Chat + Browse + Stream Pass

All passes can be purchased through the RB SkyConnect Portal once inflight Wi-Fi is available.

Inflight Wi-Fi service is available after take-off, once the seatbelt sign has been switched off.

The service is available after takeoff and remains active until descent, when electronic devices must be turned off.

Note: Availability may be affected by network coverage, aircraft configuration, local regulations, or satellite limitations. Temporary interruptions may occur during turbulence or in certain regions.

Please go to rbskyconnect.com to access the inflight portal directly.

Try again in a private/incognito browser. If the issue persists, chat with a live agent through the RB SkyConnect Portal.

If you’ve already purchased a pass but are being asked to pay again, chat with a live agent through the RB SkyConnect Portal for assistance with reconnection.

Phone calls are not allowed during the flight.

One device can be connected per pass. To connect multiple devices, a separate pass must be purchased for each device.

Yes. On your second device, select “Transfer Wi-Fi” on rbskyconnect.com and enter the email used to purchase the pass.

You can transfer a pass as many times as needed.

Use “Transfer Wi-Fi” on your second device and enter the email used to purchase the pass. If you forget which email you used, you can check by selecting “Transfer Wi-Fi” on your first device.

You can transfer a pass as many times as you need.

To redeem a promotional code:

1. Select a flight pass.
2. Click “Apply a promo code” at the top right of the page.
3. Enter your promo code and click Apply Code.

Receipts are emailed to the address used during purchase. Check your junk/spam folder if needed.

First, make sure you are connected to the internet by browsing to a public website. If you are not able to browse, you may be disconnected. Please go back to rbskyconnect.com to see if you’re still connected.

If you need any help, please chat with one of our live agents through the RB SkyConnect Portal.

Please follow the suggestions below to help optimize your inflight Internet experience.

To help save battery life you may:

• Turn off the GPS, location services and/or bluetooth during the flight
• Turn down the brightness on your device’s screen
• Enable low battery mode

To help optimize your connection you may:

• Make sure your device and any apps you’d like to use are up to date before you fly.
• Pause/disable auto-sync for any apps or programs that may try to refresh once you are connected. Apps syncing in the background can impact your experience.
• Outlook users, you can try to use webmail instead of the Outlook client and change your Outlook settings to download headers instead of the full message.

Laptops with Zscaler installed may encounter a slower experience while connected to in-flight internet. If your laptop does have Zscaler installed, we have some steps your IT department can implement to the Zscaler settings that may improve your experience.

Please reach out to us in chat or email us at [email protected] if you’d like have your IT department receive this information.

We are available 24/7:

USA / Canada: 1-877-350-0038
UK: 0808-234-6774

Live chat support is also available through the RB SkyConnect Portal during the flight.