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Royal Skies FAQs | Indonesia | Royal Brunei Airlines
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Frequently Asked Questions

Royal Skies

What is Family Plus?

Family Plus is a family membership programme for Royal Skies members.

How many family members are allowed under Family membership?

A maximum of 11 family members is allowed.

Who can be part of the family membership?

Parents, spouse and children aged between 2 and 17 years old can be a part of the family membership.

How can I register my family with Family Plus?

You can register through Relationships once logged into your Royal Skies account.

Are my family members required to have a Royal Skies membership?

Yes, all family members must be a Royal Skies member.

Do I need to stay at the same address to be registered in the family membership programme?

Yes, you need to be registered under the same residential address.

Will all Royal Skies miles earned be automatically transferred to the Lead account holder membership account?

Only flight and status miles earned will be automatically transferred.

Will my existing Royal Skies miles be automatically transferred to the Lead account holder membership account?

Your existing award miles balance will be automatically transferred to the lead account holder. After the family membership registration, flight and status miles earned will be automatically transferred.

Will Royal Skies miles earned from partner activities be transferred automatically to the Lead account holder membership account?

Yes, Royal Skies miles earned from partner activities will be automatically transferred.

Will my status miles and sector be transferred to the Lead account holder membership account?

Yes, status miles and sector earned after the start of family membership will be transferred to the Lead account holder membership account.

Status miles and sector earned before the start of the family membership will remain in the family member’s account.

Can you send flight and status miles credits back to the Family member membership account?

No, flight miles and status miles cannot be returned back to the family member membership account.

What benefits will I receive with Family Plus?

For detailed information on Family Plus benefits, please visit Family Plus.

Can I choose to leave my current Family Plus membership?

You may terminate your membership to the Lead account holder after 12 months in the family membership by giving written notice via email to Royal Skies at [email protected].

Can I nominate a new Lead account holder for Family Plus membership?

A new Lead account holder can be nominated with the agreement of all family members.

How many family plus membership can I be a part of?

A Royal Skies member can be part of one (1) family plus membership at one time.

Can I choose to be part of another family plus membership?

Yes, you may after 12 months in the family membership. Please email Royal Skies at [email protected] to end your current Family Plus membership.

Can I register for a family membership online?

Yes, please login to your Royal Skies account and add your family members under Relationship tab.

Can I transfer my existing balance to the Lead account holder?

The existing balance will automatically transfer to the lead account holder.

Is there a service fee for miles transfer between family members and Lead account holder membership accounts?

Each family member will receive two (2) complimentary transfers. Each transfer thereafter will incur a service fee of USD20.