Frequently Asked Questions

Charges and Fees

Are there any cancellation fees?

Cancellation fees may be applied based on the booking class of your ticket and may differ from country
to country. Please check your ticket conditions for exemptions.

My travel plans have changed. Are there any fees imposed?

Yes, fees may apply based on the booking class of your ticket and may differ from country to country.
Please check your ticket conditions for exemptions.

Type of change RB SAVER RB VALUE RB FLEXI BUSINESS SAVER BUSINESS
Date/Time Change BND75 BND40 Free of Charge BND75 Free of Charge
PLUS any fare difference
No Show Fee BND100 BND100 BND100 BND200 BND200
Re-issuance Fee Through Manage My Booking: Free of Charge

Through Brunei RB Office: Admin fee of BND25 – Change to BND30( This will take effect on 1 December 2018 only)

For other RB offices, local fee applies.

Are there any refund fees?

Yes, fees may apply based on the booking class of your ticket and may differ from country to country.
Please check your ticket conditions for refund policies.
As a guide, see fees below:

Departure City Fees
Bangkok THB2,000
Brunei BND100
Dubai AED150
Ho Chi Minh City USD50
Hong Kong SAR China HKD450
Indonesia USD50 / IDR1,350,000
Hong Kong SAR China HKD450
Jeddah SAR100
Kota Kinabalu MYR200
Kuala Lumpur MYR300
Kuching MYR200
London GBP150
Manila USD100
Melbourne From AUD150
Seoul KRW50,000
Shanghai CNY500
Singapore SGD100
Taipei TWD1,500

Contact your nearest Royal Brunei Airlines office for more information.