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Frequently Asked Questions

Using your Royal Skies miles

What can I redeem using my Royal Skies Miles?

To redeem your Royal Skies miles, choose from Flight Reward, Flight Upgrade Reward, Extra Baggage Allowance or Sky Lounge Access at Brunei International Airport.

How can I redeem my Royal Skies miles?

Please submit your redemption request online once you have logged into your Royal Skies account.

Would I be able to change my travel date after I have redeemed my flight?

Yes, you can. This will be subject to seat availability on your new travel date.

I have redeemed my ticket using my Royal Skies miles. Would I be able to change my travel date online?

At this time, your travel date cannot be changed online. Please contact your nearest Royal Brunei office or Royal Skies at 673 2367833 for further assistance.

What can I do if I can no longer travel?

If you cannot travel, please call Royal Skies at +673 2367833 or your nearest Royal Brunei Office to cancel your reservation to avoid a no show fee. Then, complete the Re-deposit of Unused Award form and submit to Royal Skies at [email protected]

I would like to change my travel date but there are no award seats available. Can I change the redemption ticket to a normal ticket?

No, the redemption ticket cannot be change to a normal ticket.

Can I redeem my award ticket online?

Yes, you can redeem and issue your award ticket online. Please login to your Royal Skies account to do so.

How do I know if I have sufficient miles for redemption?

Please refer to our Online Mileage Calculator to determine the miles required for a specific destination.

I cannot find my desired Award Redemption Seat. What should I do?

If you cannot find your preferred redemption seat, please amend your travel dates and search using the Calendar Availability.

Why can’t I continue past the availability calendar?

This could be due to no seat availability or insufficient miles balance to continue. If this is not the case, please contact Royal Skies Service Centre for further assistance.

Will I be able to redeem for my nominee online?

Yes, you will be able to redeem for your nominee online.

I am only short of 2,000 miles. Am I able to redeem a ticket online?

If you are short of 30% of the miles required for redemption, you may be eligible for the Miles Top Up Programme. Please email to Royal Skies Service Centre at [email protected] for further assistance.

Can I redeem for a Flight Upgrade reward using two different Royal Skies accounts?

Royal Skies miles in two different Royal Skies account cannot be used towards a single reward redemption request. The miles required must come from one Royal Skies account only.

Can I redeem for a Flight Upgrade reward if my Economy ticket is on RB Saver or RB Value?

No, if you wish to redeem for a Flight Upgrade reward, please make your reservation under RB Flexi.

Using your Royal Skies miles for a family member, friend or relative What is a Redemption Nominee?

A redemption nominee can be your family member, friend or relative. As a member, you can nominate up to 5 redemption nominee. This allows you to use your Royal Skies miles and redeem a reward for your redemption nominee. A nominee must be a registered Royal Skies member.

Can I change my Redemption Nominees?

Members can change or delete the nominees in their Redemption Group for a nominal fee of USD30 or 3,000 miles. Changes can only be carried out once per calendar year.

How can I add my Redemption Nominees?

To add your Redemption Nominees, download, complete a Redemption Group Nomination form and email to Royal Skies at [email protected]

Can the nominees redeem from the principal account?

The nominees you have registered are authorised to make bookings and collect redemption tickets for themselves and on your behalf. Proof of identification is required for bookings and redemption purposes. Kindly note that Royal Skies Service Centre will not inform the principal member nor be held liable for issuing redemption tickets to the registered nominees.

Can Royal Skies members of any age redeem their miles for award tickets?

Royal Skies members under 12 years of age are not eligible to redeem their miles for award tickets online, unless a Redemption Nominee aged 18 years old and above is travelling with him/her on the same flight.

Can I redeem a reward tickets for a child below 12 years of age who is travelling alone?

To redeem for a child under 12 travelling alone, please contact Royal Skies Service Centre. An Unaccompanied Minor form has to be completed at Royal Brunei Customer Service Centre or Royal Skies Service Centre.

Can I combine or transfer my miles with another Royal Skies membership account?

As Royal Skies membership is open to individuals only, miles cannot be combined or transferred between Royal Skies account.

What are my options if I’m making a round-trip redemption booking, and I’m on the waitlist for one of the flight sectors?

If your booking is not confirmed by the ticketing time given, then it will be cancelled. Waitlist is allowed only for members redeeming Economy Award Standard and Business Award Standard.

For redemption rewards, must the credit card holder be a part of the travelling group?

No, for redemption rewards, the credit card holder need not be part of the travelling group.

Why must a nominee be a Royal Skies member?

If your nominated nominee does not have a Royal Skies membership, we will not be able to add him/her as a nominee in your Royal Skies membership account.